Shipping policy

Furniture and other large items are typically shipped via Furniture Delivery. We offer three types of delivery services: Front Door Delivery, White Glove Delivery. All furniture orders will be shipped by default with our Front Door Delivery service, unless the White Glove Delivery or Free Shipping option is selected during the Checkout process. All long distance furniture deliveries will be scheduled Monday through Friday during daytime hours. Expedited delivery is not an option for Front Door and White Glove Delivery items. The customer is responsible for ensuring that the shipping information listed on the order is accurate. Once shipped, any changes in your shipping address will result in additional shipping charges.

Front Door Delivery is the default delivery option for most furniture and large items. Front Door Delivery charge is automatically applied on a per item basis to the order. White Glove Delivery is an optional $129 charge for all furniture items. The one-time charge per order is in addition to Front Door Delivery charge. All White Glove Delivery furniture orders will be shipped complete. For more information, please call us at 1.888.685.3838.

• Front Door Delivery: Includes delivery to the first threshold (front door, curbside, garage, lobby, or loading dock; depending on delivery conditions) and a 4 hour delivery window. Your in-stock furniture will be delivered in approximately 2 to 3 weeks. On occasion, Front Door Delivery service will only have a one person delivery team, so it is recommended to have 1 or more people help you with certain Front Door Delivery orders. You will be responsible for unpacking, debris removal, and all applicable assembly.
• White Glove Delivery: Includes a two person delivery team that will handle light assembly, debris removal, and the careful placement of furniture (up to 1 flight of stairs). Your in-stock furniture will be delivered in approximately 3 to 4 weeks. As a courtesy to our customers, White Glove Delivery includes the removal of all packaging. Please request to keep all of the packaging if there is a possibility for a return with the eligible item. Rugs, artwork, and other Standard Shipping items are not eligible for White Glove Delivery. Note, the delivery team will not move or remove any existing furniture. The customer is responsible for making sure the room/space is clear for the delivery team to place the furniture.
  
• Standard Shipping / Free Shipping: Includes a dropoff to your front door or your typical package drop off location. You cannot schedule delivery dates with standard shipping and free shipping items. Items ordered at the same time may not arrive in the same shipment. Additional delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges.